Talk to a person
No menu and no queue. The phone rings on someone's desk. Most calls are from someone deciding whether their mother or father would take to it, and we will not try to sell you anything.
This line is not for emergencies
Morning Coffee is a text message service, not a medical or emergency service, and the phone is answered in office hours only. If someone is in immediate danger or needs medical help, call 911 first. Tell us afterwards, whenever suits.
By email
For anything that is not urgent, or if you would rather write. Answered within two working days.
Your question may already be answered
The questions families ask most, with plain answers: