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Morning Coffee

Questions

The questions families ask before they start, and the plain answers. If yours is not here, ring us; a person answers.

Getting started

Does my parent need a smartphone?

No. Any phone that receives text messages is enough, including a flip phone. The daily question about their life comes with a link, and they can tap it or simply text their answer back.

What if they are not comfortable with technology?

There is nothing to learn. A text arrives, they reply to it. The link opens one page with one box. Replying by text always works, and a one-word reply counts.

How do I set this up with them?

Talk to them first, then set it up on the account pages in a few minutes. Their phone gets one text with a link to tap, which confirms the number. Nothing else is sent until you have read exactly what the first message says.

How long does setup take?

About ten minutes: you, the person we will be texting, the people in their circle, and the time. It saves as you go.

Can I set it up on their behalf?

Yes. You create the account and add their number. They confirm it with one tap, so nothing sends to a phone that has not agreed to it.

The daily message

What time does it arrive?

The time you set, the same every day. Nine in the morning, their time, unless you choose otherwise. You can change it whenever life changes.

What does it actually say?

It asks how the morning is going, in plain words: how they slept, whether they have eaten, how the knee is. Seven questions a week on a fixed schedule, with the wording changing each week. Never a test.

What if they reply late?

A reply at any point stops everything and closes the morning, and anyone who was told gets their words at once. The question about their life still follows, unless it is already late in the evening, in which case it waits for tomorrow.

What if they only send one word?

One word is a complete answer. Nothing asks again, and nothing is held against them.

Can they call instead of texting?

Not yet. Replying by text is the whole of it for now. Voice is something we want to add, but we do not promise dates.

What if they do not want a message some days?

Replying "not today" or "skip" closes the morning cleanly: no second text, no message to anyone, and no question about their life that day.

Their life story

What kinds of questions get asked?

Questions about their life, one a day, from eight topics: childhood, work, love, family and friends, food, making and doing, the times they lived through, and a wildcard. Written by people, never about dates or names they might not recall.

Can we choose the questions?

Anyone in their circle can add one, and it is asked in its turn and marked as yours when the answer comes back. The rest come from the topic with the least in it, so the story fills in evenly.

What if they do not want to answer something?

They leave it, and it is asked once more the next day, then let go. If they say they would rather not, it is dropped at once and that thread ends.

How does an answer become a story?

Every answer is kept word for word under its topic. When they mention a name or a place, the next question follows it. Over a year, the topics fill in and the threads join up.

Can we edit what they wrote?

No. Their words are kept as written, by design. The circle can add questions and read everything; nobody, including us, rewrites an answer.

When do we get the book?

A printed book of the year's answers is planned, with no date yet and nothing to buy now. The archive on the account pages is the book in the meantime, and it is yours from the first day.

If something's wrong

What happens if they do not reply?

One hour after the message, a second text in the same thread. After two hours the main contact is told. After three, the next person in their circle, in plainer words. Any reply from them stops the sequence at once.

Who gets told, and when?

The main contact at two hours, then the next person in the order the family chose at three. If there is nobody else, the main contact is asked again. Everyone told is also told when it is resolved, and by whom.

What if it is a false alarm?

Most are: the phone was in another room. The second text catches most of those before anyone is told, and whoever reaches them replies CHECKED IN so the rest of the circle can stand down.

What if they are travelling or have a standing appointment?

The main contact can mark the mornings that are always spoken for, and a step that falls inside one waits. For a one-off, they reply not today.

What if a reply says something worrying?

If a reply mentions a fall, chest pain, or that they are not sure who is texting, the main contact gets their exact words straight away. Nothing is graded; a person decides what to do.

Do you call emergency services?

No. We do not call anyone and we do not send anyone to the door. The people who know them are told, and they decide. If someone is in immediate danger, call 911.

Privacy and data

Who can read their answers?

The people in their circle, whom you add and who each confirm their own phone. Nobody else. Their answers are never sold, shared, or fed to anything that judges how they are doing.

Does my parent know what this is?

They should, and the first message says who it is from. Talk to them first: the service works because they choose to answer, and it does not work otherwise.

Can they see who is in their circle?

They are told when someone is added and can ask at any time. Nothing about the circle is hidden from them.

Can they stop?

At any moment, by texting STOP. Everything pauses, the main contact is told, and START turns it back on. They are never asked to explain.

What happens to the stories if we cancel?

The messages run to the end of the month you have paid for, then stop. Nothing already written is erased, and the archive stays as it was.

Is anything else collected about them?

No location, no contacts, no other apps, no sensors. We hold their name, their number, the time, and what they chose to write.

Billing

What does it cost?

One monthly price, everything included. Nobody in the circle is charged, and the person answering never sees a bill.

How does the free trial work?

Fourteen days from the morning after setup, with no card to start. On the last day you decide; if you continue, you add a card then.

Can I cancel any time?

Any time, from the account page or by phone. The messages run to the end of the month you have paid for.

Who pays?

Whoever set up the account, usually a son or daughter.

Still have questions?

Ring us. Most calls are from someone deciding whether a parent would take to it, and that is a good reason to call.

1-800-555-0142

Seven days a week, 8am to 8pm Eastern.